Privacy Policy

Last updated: [28 Oct 2026]

This policy explains what personal data is collected through this website, why, and what your rights are. It applies to visitors of https://raquelteaches.com.

1. Who is responsible

The person responsible for your data (the "controller") is Ana Raquel Karolyi Machado, trading as Raquel Teaches, Lisbon, Portugal.

Contact for any privacy question or request: hello@raquelteaches.com

2. What data we collect and why

a) Contact form

When you send an enquiry we collect the information you enter: your name, email address, phone number (optional), preferred language, lesson mode, how you heard about us (optional) and your message.

• Purpose: to reply to your enquiry and arrange lessons.
• Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to enquiries.
• Retention: Up to 12 months after our last contact, or longer if you become a student and we need records for tax or contract purposes.

b) Analytics (only with your consent)

If you click "Accept" on the cookie banner, we use Google Analytics to understand how the site is used, such as which pages are viewed, device type, approximate location and how visitors found the site. This sets cookies in your browser (names starting with _ga). If you click "Reject", Google Analytics is not loaded and no analytics cookies are set.

• Purpose: to improve the website and understand what visitors need.
• Legal basis: your consent.
• Retention: analytics data is kept for 14 months. Cookies expire after up to 2 years, as set by Google.
• Change your mind: use the "Cookie settings" link in the footer of any page to withdraw consent at any time.

c) Technical data

Our hosting provider processes standard technical data (such as IP address and browser type) in server logs so the site can be delivered and kept secure.

3. Who we share data with

We only use service providers needed to run the website. When you open a page, some of them receive technical data such as your IP address and browser details:

• Netlify (website hosting, USA): delivers the website.
• Formspree (contact form processing, USA): receives and forwards contact form submissions.
• Google Fonts (Google, USA): delivers the fonts used on the website.
• cdnjs (Cloudflare, USA): delivers style, icon and layout files used by the website.
• unpkg (content delivery network): delivers the files for the testimonial slider and page animations.
• Google Analytics (Google, USA): analytics, only if you accept cookies.

We do not sell your personal data.

4. Transfers outside the EU

Some providers above are based in the USA. Where data is transferred outside the European Economic Area, it relies on safeguards such as the EU-US Data Privacy Framework or Standard Contractual Clauses.

5. Your rights

Under the GDPR you have the right to:

• access the personal data we hold about you;
• correct inaccurate data;
• ask for your data to be deleted;
• restrict or object to how we use your data;
• receive your data in a portable format;
• withdraw consent at any time (this does not affect processing carried out before you withdrew).

To use any of these rights, email hello@raquelteaches.com. We will reply within one month.

6. Complaints

If you believe your data has been handled unlawfully, you have the right to complain to the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD), or to the authority in your own EU country.

7. Changes to this policy

We may update this policy when the website or the services used change. The date at the top shows when it was last updated.